? Frequently Asked Questions
Q1: Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What is the lead time for production?
Samples need 3-5 working days, while mass production typically requires 7-10 days depending on order volume.
Q3: How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional for bulk orders.
Q4: Is it possible to print my logo on the LED light products?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample requirements.
Q5: Do you offer a guarantee for the products?
Yes, we offer a 2-5 years warranty on our products to ensure long-term reliability and customer satisfaction.
Q6: How do you handle faulty products?
Our products are produced under a strict quality control system with a defective rate of less than 0.2%. During the guarantee period, we will send new lights or provide technical solutions including repairs or replacements.
